Corporate growth fuels my development, and I strive to bring glory to the company.

After more than a year of working and living here, I probably don’t feel qualified to discuss this topic. But as an ordinary employee, the little moments I’ve experienced firsthand—every word and every action I’ve witnessed—have deeply moved and profoundly shaken me. These experiences have truly helped me become part of this big family, and now I’m eager to share in its journey, pulsing in rhythm with its growth.

2021 was an extraordinary year. Amidst challenges and pressures, the company remained united and resilient, upholding integrity while carrying its responsibilities with determination. We stood together through both triumphs and setbacks, embracing practicality and innovation at every step—driving our business operations to new heights once again. In doing so, we’ve made meaningful contributions to the Group’s promising future. These achievements are the result of relentless perseverance and unwavering commitment to innovation. I believe that for a company to thrive and grow, it relies on the dedicated efforts of each and every individual. As we uphold our corporate culture of "being honest in character and diligent in action," we remain steadfast in treating every customer with care and continuously striving to enhance both our product quality and service excellence.

This has been a challenging year—just as the pandemic finally began to come under control, our industry experienced a fresh wave of prosperity. Slaughter volumes surged, and the number of trucks being loaded skyrocketed—but unfortunately, there was a noticeable shortage of truck-loading workers. Amidst this busy period, the Sales Center stepped up, rolling up their sleeves to help load boxes onto vehicles. Everyone worked tirelessly, drenched in sweat, yet radiating joy like children at play. Together, they remained united, focused solely on serving customers and driving the company’s growth—without seeking fame or personal gain.

As the Sales Management Center, we are the company’s frontline interface. We’re the ones who communicate directly with customers, negotiate with drivers, and collaborate seamlessly with warehouse managers and other departments. All of this demands that we maintain a positive and professional attitude, recognizing that while these seemingly unrelated roles may operate independently, they ultimately complement each other to drive success. On a daily basis, we must remain warm and attentive toward our customers—always ready to answer their questions, no matter how challenging or repetitive they might be. It’s crucial not to get caught up in personal concerns or petty disputes. Above all, we need to approach customer requests with utmost care: promptly fulfill reasonable requests, avoiding empty promises that aren’t backed by action—or worse, outright failure to deliver. When faced with situations where certain tasks can’t be completed, we should patiently explain the reasons to our customers, earning their understanding and support while actively exploring alternative, more effective solutions. Whenever our work involves customer interests, we must proactively coordinate with them and obtain their explicit approval before proceeding. After all, without customers, there would be no business—and without them, we’d have no reason to exist. With this mindset, we tackle every challenge head-on, continuously refining our processes and approaches. We treat drivers with kindness and warmth, helping to smooth out any friction in their relationships with the company. At the same time, we stay open to fresh ideas and innovative ways of working. And when issues arise, let’s take a balanced perspective: focus less on external factors and more on identifying areas for improvement within ourselves. Instead of making excuses, let’s embrace accountability, openly acknowledge mistakes, and commit to making meaningful corrections.

When I first joined the company, I was curious about everything and eager to learn—so I dedicated myself to studying every day. At first, I thought it would be simple: just crunching numbers and preparing reports. But as I started working, I quickly realized through hands-on experience that my business knowledge was seriously lacking. Only by continuously blending learning with work—and working while learning—can we truly enhance both our professional expertise and collaborative skills. While sharpening our business acumen, we must also elevate our ability to deliver exceptional service. After all, impeccable quality is what earns customers’ trust, and customer satisfaction is the cornerstone of achieving sustainable success. Without profitability, no amount of data—or effort—will matter. In fact, without those hard-earned profits, we’d lose the very foundation that sustains us. Every one of us employees needs to cultivate a strong sense of urgency and deepen our commitment to service. We must keep the company’s best interests at heart, pulling together as a unified team—starting with ourselves and taking immediate action right now. Only then can we consistently exceed customer expectations, retain our loyal clients, and attract new ones, ultimately solidifying our reputation as a trusted partner in the industry. As sales and management professionals, our top priority is to foster a positive, uplifting work environment where everyone feels motivated to give their best. Let’s strive to maintain cheerful, approachable attitudes, showcasing the company’s vibrant spirit and values to the outside world. As the saying goes, "Environment shapes culture, and culture nurtures talent." This belief has always guided me. After all, a team that not only excels in expertise but also delivers outstanding customer service? That’s exactly the kind of partner every client dreams of—and the go-to choice for businesses looking to build lasting relationships. With our diverse range of duck products, we’re not just focused on creating an inspiring atmosphere and upholding unwavering quality; we’re also committed to deeply understanding each customer’s unique needs and preferences. By equipping ourselves with the right knowledge and a customer-centric mindset, we’ll continue to grow alongside the company, ensuring our capabilities align perfectly with its ambitious vision for the future.

As the saying goes, "No pain, no gain." For a farmer to achieve a bountiful harvest, it takes not only ample sunlight and abundant rainfall but also the hardworking sweat of diligent cultivation. Similarly, for a business to survive, thrive, and deliver outstanding results, success doesn’t happen overnight. While we already possess certain advantages—such as modern equipment, advanced facilities, and highly skilled management teams—we remain committed to providing first-class services, ensuring our dedication helps pave the way for the company’s bright and prosperous future.